Many of us frequently deal with difficult calls at work – it’s the nature of the roles some of us perform. However, for call centre workers sometimes these calls cross the line into abuse, unacceptable language or comments that can have a significant impact on us and our ability to do the job.
These calls should not be ‘part of the job’ and we want to explore with you what can be done to improve matters for you, our members. As part of this we want to uncover the nature and extent of the problem, and what sorts of solutions you think might be helpful.
To help us do this, please complete this short survey to tell us about your experience. It should take no more than five minutes to complete and will help shape the steps we as a union take to address the problem.