Breakthrough on Openreach’s approach to restricted capabilities in Service Delivery

Years of CWU campaigning for a fair and consistent approach on restricted capabilities has paid off in Openreach Service Delivery UK Operations (SD UK Ops) with the agreement of a comprehensive new process aimed at keeping those with temporary or permanent restrictions in fulfilling and valued employment.

Crucially, the new Restricted Capabilities Support Process – which was announced by the union yesterday (Thursday) – focuses on what engineers with restrictions can do rather that what they can’t.

As such, it holds out genuine promise of addressing  longstanding CWU concerns that the potential contribution of loyal employees who, for whatever reason, find themselves unable to conduct the full range of duties, has sometimes been cruelly overlooked –  with some even being effectively forced out the company.

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