Assurances and clarity are being urgently demanded for housekeepers across the BT Estate following ISS’s shock announcement this week of a major shake-up of cleaning activities that has been triggered, in part, by BT’s ongoing ‘Better Workplace’ site rationalisation programme.

Tuesday’s bombshell – which threatens the jobs of 127 ‘static’ housekeepers who operate in fixed individual locations – represents the first major review of cleaning requirements following the disputed outsourcing of BT Facilities Service in April 2019.

ISS claims that, in addition to site closures and the repurposing of other locations relating to the ‘Better Workplace Programme’, changed post-Covid working patterns involving hybrid working and homeworking means building usage and occupancy levels have been rapidly decreasing in many locations, whilst increasing in others.

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