Discussions between the CWU and BT about the Consumer operating model have nailed down an agreement with some really great news for Manpower employees within Consumer Customer Care.

As a result of the agreement between the CWU and BT, BT Consumer will create 600 new direct labour jobs in BT UK Contact Centres and will also offer all current Manpower employees a permanent role over the next few months across Consumer Customer Care.

Comms have been sent by BT to Consumer employees this week announcing the changes. Members can read the CWU announcement and BT Comms here BT Consumer Contact Centre Transformation

Also - read more about why this is a big win for the CWU’s ‘Close the Gap’ campaign