Help us with opposing RMG plans to close customer service points

8th February 2023

Dear Colleagues


As part of the ongoing dispute with Royal Mail Group, branches will be aware that Royal Mail are planning to close an overwhelming number of Customer Service Points (CSPs) at local delivery offices and some Mail Centres, as well as reducing opening times for those that remain.

It is also clear that CWU members who work in Customer Service Points are being unfairly pressured to take voluntary redundancy. This is particularly concerning as some of these members’ rights may be affected under the Equality Act.

The CWU remains opposed to these closures and the impact on the affected members. Therefore, as well as pursuing this in national negotiations (LTB 033/23), we are now calling on members of the public and politicians to speak out against these closures.

We have attached a model letter that can be sent to MPs to lobby them to campaign against these closures. These plans will affect every constituency and should be of concern to every Member of Parliament.

We are now asking branches to share these letters widely, not just among CWU members but in the wider community and on social media to build opposition to Royal Mail’s plans.

You can send this letter through the link below, just add your name and address.

If you have any queries, please contact

Yours sincerely,

Dave Ward
General Secretary

Andy Furey
Acting Deputy General Secretary (Postal)

Mark Baulch
Assistant Secretary