Grading discussions over the ‘call observation’ role in EE and ex-BT Consumer have culminated in a deal which delivers significant pay rises for some, full protection for others and the safeguarding of a valuable promotion opportunity for future applicants.

The agreement, which has already been briefed out to the 17 team members directly affected, means an immediate £5,000 pay rise for nine EE call observers who were already in post prior to the inward TUPE transfer of their ex-BT Consumer counterparts.

Meanwhile, two of the eight ex-BT Consumer call observers will see smaller rises that will see the entire group harmonised to a salary that currently stands at £28,000 – with that entire group having their legacy NewGRID terms and conditions fully protected.