Urgent talks took place with Capita yesterday (Monday) amid widespread employee anger across the O2 and Tesco Mobile partnerships at multiple miscalculations of their belated pay increase.

Following members’ nine-to-one acceptance at the end of November of a significantly improved but long awaited pay offer, many had been counting the days before they received desperately needed back-payments dating back to April last year, when the cost of living crisis really took hold.

But hopes of a timely helping hand with financial hangovers from the festive season ended in nasty surprise for hundreds when they eagerly opened their pay slips to discover that either the rise was less than expected or, in some instances, that no increase had been paid at all. Whilst some errors have now been rectified many are outstanding.

The majority of those individuals can now breathe a welcome sigh of relief, with Capita yesterday signalling its willingness to recalculate hundreds of under-payments that have been made to TUPE members working fewer hours than the 37.5 hour ‘standard’ Capita contracts.

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